Best fit for elderly passengers
VIP meet-and-assist or arrival fast track usually fits senior travelers best because the scenario can include reception, route guidance, baggage notes plus coordination with a family contact or driver.
What relatives should send
Send passenger name, flight number, date, location, contact channel, mobility notes, language notes, baggage needs, name-sign text and the person responsible after exit.
Safety and document boundaries
Assistance cannot replace airline medical clearance, wheelchair rules, immigration decisions or visa validity. If the passenger needs wheelchair service, arrange that with the airline or terminal process too.